Investor Charter
The Investor Charter sets out the vision, mission, services and investor rights, in line with SEBI’s framework for stockbrokers and depository participants.
Vision & mission
Vision: to make investing simple, transparent and within reach for every Indian. Mission: to provide fair, efficient and secure access to the markets with honest, flat pricing.
Services provided
- Account opening and KYC as per regulatory timelines.
- Order execution across exchange segments and product distribution.
- Issuance of contract notes, statements and reports.
- Investor education and timely grievance redressal.
Rights of investors
- Fair, prompt and courteous service.
- Transparent charges and timely statements.
- Confidentiality of information, except as required by law.
- Access to grievance redressal and, where applicable, arbitration.
Investor responsibilities
- Complete KYC and keep details updated.
- Understand products and associated risks before trading.
- Verify contract notes and statements; report discrepancies promptly.
- Do not share credentials, OTPs or account details.
Grievance redressal
Raise complaints via our Grievance Redressal page. Unresolved complaints may be escalated to the exchanges, depositories and SEBI’s SCORES portal, and to the Online Dispute Resolution (ODR) mechanism.
This page is provided for information. For binding terms and the latest regulatory disclosures, the versions published by DP TradeKING Private Limited and filed with SEBI / the exchanges prevail. Questions? Contact us.