Grievance Redressal
If something isn’t right, we want to fix it. Here’s how to reach us and escalate if needed.
Escalation matrix
| Level | Contact | Response time |
|---|---|---|
| Customer Support | helpdesk@dptradeking.com · +91 91046 19000 | Within 24 hours |
| Grievance / Head | grievance@dptradeking.com | Within 3 working days |
| Compliance Officer | Dr. Bhavik Patel · compliance@dptradeking.com · +91 99091 47774 | Within 7 working days |
Escalate to SEBI / exchanges
If your complaint is not resolved satisfactorily, you may lodge it on the SEBI SCORES portal (scores.sebi.gov.in) or with the NSE/BSE and the depositories, and use the Online Dispute Resolution (ODR) mechanism (smartodr.in).
What to include
- Your name, PAN and registered contact.
- A clear description of the issue and dates.
- Any reference numbers, contract notes or screenshots.
This page is provided for information. For binding terms and the latest regulatory disclosures, the versions published by DP TradeKING Private Limited and filed with SEBI / the exchanges prevail. Questions? Contact us.